Return and Refund Policy

Refund and Return Policy

↩ Returns are accepted only for products that are defective, damaged during transit, or supplied incorrectly.

📦 Returned items must be unused, in original condition, and in original packaging to be eligible for return consideration.

⏳ Return requests must be raised within a specified period from the date of delivery. Requests received after this period may not be accepted.

🛠 Products that are custom-made, modified, or supplied as per specific technical requirements are not eligible for return or refund.

🔍 All returned products are subject to inspection and verification before approval of refund or replacement.

💰 Approved refunds will be processed through the original payment method or as store credit, based on applicable terms.

🚫 Shipping, handling, or installation charges are non-refundable unless the return is due to an error on our part.

📩 To initiate a return or refund request, customers must contact us with order details and supporting information.

⚖ MSTRK reserves the right to approve or reject return and refund requests based on product condition and compliance with policy terms.

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